WestJet unveils redesigned self-serve tools

WestJet has unveiled a fresh new look and feel when checking in for flights on westjet.com, by mobile phone or at a WestJet kiosk. In addition to a redesign, new features will allow WestJet guests to do more as part of their check-in experience. Starting today, guests will be able to use the following new features on the airline’s web, mobile and kiosk check-in platforms: !!! Pay excess baggage fees as part of mobile and web check in (this feature is already available on WestJet kiosks); !!! Move to an earlier flight, on select routes, based on availability; !!! Re-enter the check-in process to reprint boarding passes and change baggage information; !!! Print boarding passes and baggage tags in a single transaction at select airports where self-serve bag-tagging is available. “These applications offer big improvements to the check-in flow, as well as increased kiosk usability, which is a benefit to both our guests and WestJetters in our airports,”said Bob Cummings, WestJet executive vice-president, Sales, Marketing and Guest Experience. “We believe that as demand grows for guests to customize their travel to suit their needs, so too will the number of guests using our self-service options.”