CTA helping travellers make choices

The Canadian Transportation Agency has released a tariff repository that’s designed to help travellers familiarize themselves with air carriers’ terms and conditions of carriage. The repository provides a “one-window” direct access to major airlines’ web sites where airline tariffs can be found, in turn, enabling passengers to read about their rights and responsibilities when travelling. Air carriers can also use the repository to easily compare their tariff provisions with those of other carriers. The Tariff Repository can be accessed on the CTA’s web site at http://www.otc-cta.gc.ca/eng/air-carrier-tariffs-posted-websites . Geoff Hare, chair and CEO of the CTA, said: “Tariffs are key provisions with respect to air passenger rights in Canada. Consumers have the right to access a carrier’s tariff, know what a carrier’s terms and conditions of carriage are and what a carrier’s obligations to them are when they travel by air.” The Agency offers a variety of tools and publications to ensure that passengers get easily accessible travel information. It created a Sample Tariff aimed at helping airlines use clear, understandable language in their contracts of carriage with passengers. Air travellers can also consult Fly Smart and Take Charge of Your Travel for more travel information or view recent Agency decisions that clarify passenger rights and remedies by consulting the Agency news release. Go to http://www.otc-cta.gc.ca/eng/air-travellers for more.