TICO Closure Advisory

The Travel Industry Council of Ontario (TICO) advises that Jet Airways, an airline operating out of Mumbai, India suspended operations effective April 17, 2019.

Jet Airways became officially insolvent when the company was sold (asset purchase only) on June 22, 2021. The new company will operate as Jet Airways 2.0.

TICO indicates that consumers who have purchased Jet Airways travel services from an Ontario registered travel agency or website and did not receive their travel services due to the cessation of the airline may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.

Consumers may request a claim form from TICO against the Travel Compensation Fund by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca.

TICO also advises that there is a legislated 6 month filing deadline for claims. The deadline to file a claim is Dec. 23, 2021.

As a result, it should be noted Please note that claims received at TICO beyond the filing deadline will not be valid. Therefore, it is important that claims are submitted prior to the filing deadline.

All consumers who have paid by credit card and who have been charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.

For consumers who purchased their Jet Airways travel services from an out-of-province travel agency/website or directly with Jet Airways (i.e., a travel agency located and operating outside of Ontario AND consumers who purchased their travel services directly from the airline), there is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on Ontario’s Travel Compensation Fund when they have purchased travel services from an out-of-province travel agency or directly from an airline.

In such instances, TICO can only recommend that you contact the travel agency you purchased your travel services from for further assistance and/or your credit card company to request a chargeback (refund), if applicable.

For more, TICO can be contacted at 1-888-451-8426 or (905) 624-6241 or by email at tico@tico.ca .