Satisfaction Guaranteed

An Ipsos survey conducted for Tourisme Montréal, reports that 95% of leisure and business travellers who stayed in Montréal in 2018 were either satisfied or very satisfied with their experience.

The proportion of those who said they were very satisfied has gone up 20% from 2006. Furthermore, 93% of the leisure tourists polled said they would recommend Montréal as a destination, while 84% of business travellers said they’d like to come back to Montréal on a leisure trip.

Overall, more than 8 out of 10 visitors said they’d like to visit again within five years.

When asked about which factors contributed to the quality of their experience in Montréal, respondents most frequently mentioned the city’s ambiance, safe streets, friendly locals, numerous festivals, vast dining options and the diverse arts, culture and events scene.

The majority of respondents visited Old Montréal (85%) and downtown (84%) as well as Mount Royal Park and Saint Joseph’s Oratory.

According to the survey, satisfaction with the traffic, construction and mobility situation increased from 34% in 2016 to 49% in 2018.

Yves Lalumière, president and CEO of Tourisme Montréal, said that: “Ever since Tourisme Montréal was founded 100 years ago, we have been developing expertise on how to shape a city where people love to live and work, and which welcomes visitors with open arms. We owe this success to our partners and to the people of Montréal.”

Since 2006, Tourisme Montréal has been conducting market research on the visitor experience to inform the city’s tourist welcome strategies and improve its competitiveness as a destination.

The organization regularly polls visitors to identify their needs and enhance the impact of its promotional initiatives. The 2018 survey was completed by more than 2,000 leisure travellers who spent at least two nights in Montréal, as well as nearly 500 business travellers who stayed at least one night in the city.

Go to www.mtl.org for more.